Privacy Policy
Privacy Policy
Introduction
At Signature Tips, we define a “user” as an individual or representative of a registered business who registers an account with us or communicates with us. All information provided by users is treated as confidential unless shared on open channels, such as community forums or social media. We respect users' right to privacy and are committed to safeguarding it.
Short Version
We take your privacy seriously and only collect basic information required for account creation and processing transactions. We do not store your credit card information. Your details are never shared with third parties, and we do not run ads. Occasionally, we send emails to update you on new products and policy changes.
Long Version
Signature Tips is committed to protecting your privacy. This Privacy Policy explains our practices regarding the collection, use, and sharing of information on our website, www.signaturetips.com (the “Site”), and services provided through the use of our products (the “Services”).
By using our Site or Services, you consent to the terms outlined below. If you do not agree with any part of this Privacy Policy, please do not use this Site or our products.
General Information
How Do We Collect Your Personal Information?
We collect personal information during the following activities:
- Account creation.
- Use of contact forms, live chat, or participation in promotional events.
- Entering trade account details for invoicing purposes.
What Kind of Information Do We Collect?
We collect:
- Personal details: Name, email, username, billing address, VAT ID, phone number (for trade accounts).
- IP addresses for logging into our Site.
- Other information provided by third-party service providers, such as analytics and communication platforms (e.g., Intercom, Crisp, Mailchimp).
Purpose of Collecting Information
We collect personal information for the following reasons:
- To enable site access and provide services.
- To facilitate downloads, access to support channels, and additional services.
- To enhance security, prevent fraud, and protect user identities.
- To fulfill legal obligations, such as tax compliance and auditing.
- To provide product updates, support, and new releases.
- To analyze user traffic and optimize the user experience.
Information Collection and Use
If you decide not to provide personally identifiable information, you may not be able to complete certain transactions or access specific services. We do not collect information from individuals under the age of 18. If you are under 18, please refrain from submitting personal information. If we discover an underage user has provided personal data, it will be deleted immediately.
Credit Card Information:
We do not store credit card details. When making a purchase, your credit card information is encrypted and passed to our payment processing vendor. Signature Tips only accesses this information for processing refunds, adjustments, or when required by law.
Technical Support:
If you request technical support, we may collect relevant information about your hardware, software, and the issue you're facing. Your data is kept secure, and any data shared with third-party service providers is encrypted.
Sharing Information with Third Parties
We do not sell or share user information with third parties. Personal information is transferred only during payment processing (e.g., PayPal, Stripe). We may disclose personal information if required by law or to prevent fraud or identity theft.
If You Opt to Receive Communications
With your permission, Signature Tips may send newsletters or emails about product updates, new releases, and offers. We use third-party services for outbound email communications and allow users to unsubscribe at any time.
Site Functionality
Cookies:
We use cookies to store information about your preferences and activity on our Site. Cookies improve the user experience by reducing repetitive logins and providing customized settings. You may disable cookies, but this may limit access to some Site features.
Log Files:
We log IP addresses and other identifiers for statistical purposes, to analyze trends, and to monitor the success of marketing efforts. We may periodically share aggregate data with business partners, but it is not linked to personally identifiable information.
Links:
Our Site contains links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage users to read the privacy policies of each website they visit.
Security of Your Information
All information gathered is stored in secure facilities with restricted access. Data is encrypted during transmission, and our servers are regularly tested for security breaches. External service providers are contractually bound to protect your data.
Updating, Deleting, and Downloading Information
You can update personal information anytime by logging into your account. Requests to delete accounts can be made in the privacy section of the user panel. Deletion requests will be processed within 72 hours, excluding weekends. Transaction records will be retained as required by law for legal, tax, and audit purposes.
You may download an XML file of your personal data from the privacy section of your user panel.
How Long Is Personal Information Stored?
We do not retain data longer than necessary. Transaction information is stored permanently for legal and audit purposes. Upon an approved deletion request, all personal information will be removed from our systems, including third-party services.
Correcting/Updating Personal Information
Users can update their information directly through our Site. Signature Tips may request proof of identity before updating certain information.
For requests to update or delete personal information, please use the contact methods below:
Signature Tips Limited
Email: info@signaturetips.com
