Signature Tips Refund Policy
- Refunds will not be offered after the item has been open or used, unless the product is proved to be faulty.
- Refunds will not be offered if the buyer changes their mind, or if the item does not meet expectations.
- Original postage / courier charges are non-refundable.
- Returns must be made within 14 days of accepted delivery.
Warranty & Returns Policy
- All Starter Kits come with a 1 year parts warranty on manufacturer's defects. All other products are under 6 months warranty.
- The buyer must check the goods upon receipt and immediately report any damages or faults to Signature Tips by e-mail within 24hrs. Signature Tips reserves the right to refuse claims made after this time frame.
- The buyer assumes all responsibility and expense, including postage, of returning the faulty product.
- Signature Tips approves returns only by prior arrangement. We do not accept returns by C.O.D.
- Any warranties are non-transferable beyond the original purchaser of product.
- Signature Tips will replace or repair returned product when possible. Refunds will be offered only when a replacement is not available.
- All returns must be accompanied by invoices as proof of sale and purchase.
- All cartridges and bonus items are not covered by warranty.
- Warranty is valid in United Kingdom only.
- Signature Tips is bound by the Consumers Guarantees & Fair Trading Acts.